We are looking for a dedicated and proactive Operations and Customer Support Associate to join our client’s team in Miami Lakes, Florida. If you believe you are qualified, we would be excited to connect and discuss this opportunity in more detail.

Contract-to-Hire
Pay Range: $14-18/hr
Schedule: Monday-Friday, 7 am- 4 pm
 

Job Description:

The Operations and Customer Support Associate has a pivotal role responsible for overseeing the day-to-day administrative operations of the business, with a strong focus on providing high-touch customer service. This position involves managing administrative tasks, troubleshooting technical issues, and actively participating in ensuring a smooth and efficient office environment.

Duties:

• Oversee and manage all administrative operations with a strong emphasis on delivering high-touch customer service.
• Compile, sort, and verify the accuracy of data before entry.
• Assist with invoice processing and data entry for financial support.
• Coordinate ordering and delivery of supplies to maintain an organized and efficient office.
• Organize electronic files and store completed documents appropriately.
• Obtain technical support, troubleshoot, and resolve issues promptly with WMS Vendor and general office tech support specialists.
• Manage office equipment records and service contracts.
• Respond to customer, carrier, and supplier requests promptly, ensuring a superior customer experience.
• Assist in service, inventory, and traffic/transportation support, addressing customer inquiries and needs.
• Utilize research skills to locate customers and provide personalized support.
• Maintain regular communication with supervisors and serve as a point of contact for customer inquiries.
• Provide administrative support to staff and carriers, including calendar management, travel arrangements, and general office tasks.
• Ability to document processes, and potentially develop and implement office policies and procedures to enhance efficiency and organization.

Lines of Communication:

This role reports primarily to the General Manager, while having some duties as assigned by the Finance Manager.
 

Qualifications and Requirements:

• Associate’s degree or equivalent experience in a related field.
• Mid to high level proficiency in Microsoft Office (Word, Excel, Outlook) and some knowledge of QuickBooks/QBO.
• Strong problem-solving and customer service skills with an emphasis on delivering exceptional service.
• Ability to work independently and collaboratively within a team both on and offsite.
• Excellent multitasking and prioritization skills.
• Strong time management skills and attention to detail.
• Proficiency in research to locate customers and address their unique needs.
• Effective written and oral communication skills for documenting contacts and interacting professionally with customers and colleagues.
• Exceptional customer service skills to ensure high quality customer satisfaction and skillfully resolve discrepancies.
• Fluency in both English and Spanish is strongly preferred